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As written by James A. Lappan, Sr.
I have always liked things neat and orderly. Cutting lawns and offering other landscape related services had seemed to have some career possibilities. So in 1975 I bought a lawn tractor and all the equipment needed to start a lawn care business. At the time my wife Barb and I had been married three years and had just moved to Gaylord for her new teaching position. I had a trailer custom made for the equipment and I was 'in business'. Talking has never been a problem for me, thanks to my mother. Friends and customers always gave me the incentive to move forward as well as sharing some wonderful relationships.
Without a doubt those personal and business relationships allowed me to believe in myself even when my family wondered why 'I didn't get a job' when in fact I had always felt I was building my career. I took most everything related to business very serious and enjoyed feeling important owning a business, if only to myself.
The years have had many ups and downs, but during it all my stead-fast supporter, my wife Barb, was always there through the good and the bad. She has been my most ardent critic, even when I really didn't want her advice.
Like any parent it was my aspiration to offer or see to it that my sons had an opportunity to improve their lives with a good job and security. As I spent countless hours building Lappan's over the years it was always 'the business' that took time away from being a dad and husband. It bothered me to leave after dinner and not getting back home until after the boys had gone to bed for the night. Looking back now, each one of my sons have learned a solid work ethic and the rewards that they have gained by their dads hard work. I must have done something right; two sons are full time employees at Lappan's.
Our eldest son Jim is our office manager and wears many other hats, but is most active with power equipment. Jim is Vice President, part owner and is very involved in the day to day office operations. Jim and his wife Tiahia live with their daughters Sophia Margaret and Emma Jeanne enjoy the pace of the North.
Our second son Patrick returned to the family business in early fall of 2008 and is one of our service technicians. Pat lives in Gaylord and shares his life with his wife Courtney, daughters Kate and Libby and his son Jax.
Our third son Eric joined Lappan's in the spring of 2003 and like his older brother wears many caps, he does the majority of the marketing and promotion of all services and products. Also ike his brother, Eric grew up in the family business and understands the demands of the day to day operation. In a family business, everyone does their part. Eric also coordinates sales and parts as his primary daily duties. Eric shares his life with daughters Scout Ava and Reese Warner Lappan. They are fortunate to call Gaylord their home.
Barb Lappan, retired from education in the spring of 2006 and has joined the every day schedule at Lappan's. She brings a great deal of organizational skills and the desire to improve all that we offer at Lappan's.
The business plan really started, albeit premature, when my dad asked if he could help in any way with my business plan. He must have felt that after five years I was willing to stick to it. After some planning we decided the five acres where we are today was just perfect. With dads financial assistance we went to the bank and negotiated a mortgage and built our current store. Our name at the time was Lappan's Landscaping and Garden Center.
From lawn care to landscape and then to a garden center and nursery we grew steadily. We've had some good years and some not so good years, but trust and financial support from the industry and local banks have allowed us to continue. I always felt it would be much too easy to quit, so I pushed forward with no regrets.
The winter of 1981 was tough, we almost didn't make it, even placing the land and buildings 'for sale'. Again with the assistance of dad we inquired about a John Deere dealerships and in the spring of 1982 we became a dealer. The dealership made us a twelve month business or at least the start of one.
In 2002 we expanded our equipment sales divisions by becoming an Ariens outdoor power equipment dealer and also added the Gravely side of Ariens to the list of available products.
In 2004 we continued to improve with the times and maintained a strong hold on our market share of sales. One historic change, after more than twenty-five years, was the closing of our landscape contracting division. We decided to no longer construct landscapes or plant nursery products. We continued to offer a full service landscape design service and assist those property owners requiring design services. This change was primarily brought on by the inability to hire qualified seasonal staff, year after year, loosing forward progress with in the industry.
Growth within the green industry, from plants to tractors has been fairly typical since our very humble beginnings. We have been offering quality products and services since 1976 and have learned so much over the years. The term "seasonal" can only be appreciated when, and if, you depend on the seasons of Northern Michigan to make a living. Lappan's plan budgets and live for the season and support our customers in all their outdoor living requirements.
The talented staff that supports our desire to grow and prosper in Northern Michigan has allowed us to steadily achieve our goals. Without a happy customer . . . growth stops.
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